Belle Tire

Had new tires put on during CoVid. Always had an issue with slow leak on one, but when you live an hour away and don't drive it much I just would add air when needed. Now 3 years later, still slow leak, but another tire has a nail in. Wanted to make an appointment to get it in. Put on auto hold for 15 minutes, listening to advertisement. Then it hung up on me. Called back and another auto hold. Hung up, called back and a person asks if I can hold again. This is very unprofessional. Will find someone who is staffed to help people. A customers time is important, and I don't have time to be on hold for 45 minutes.

Took my car in for tires and brakes back in June 2023, they inspected all brakes and told me that the front are just fine and rotors are as well. 1 month after new tires and back brakes, I have a rumbling. Called up there and I was told that they may need to be broken in. okay... Fast forward 5 months and only 3k miles as this is not my daily driver. I have a rumbling and it's worse than it's been. I take it in and they warranty the back rotors, but now they tell me the front are bad (after they said nothing was wrong with them at all back in june) and that's where the majority of the rumbling is coming from... it may be now, but due to incompetence on their part. My write up for today after picking my car up: "Customer had noise from brakes and we warrantied out the rear and rotors. After warranty out the rear rotors the rumble noise was still present and it is in the front. Advised customer that front and rear rotors were needed and they declined replacement of the front pads and rotors." I would expect my car to be in the same or better shape as when I initially dropped it off in June. It is not, it is in worse shape. I was told that it must have been a misdiagnoses on their part, but I didn't have the rumble when I needed brakes and tires... I declined, because why would I spend another $850-$1000 on brakes at a place that couldn't get it right in the first place. I'm not sure what I plan on doing moving forward, but I will seek some counsel on my next steps. Thanks for taking advantage of people. They also didn’t notice I reset my trip meter and drove my car about 80 miles…

So far so good, I placed an order online and was promptly called by a representative from the store to confirm my order and appointment time. He mentions that the tire size I chose might be a little smaller than stock, so I thought about it for a little bit and was able to change the order with no hassle. I'm hoping the rest of my experience goes well, and will update the review upon completion of service.

*Highly Recommend* *Friendly Staff* *Great Service* Their prices are a very reasonable & their quality of service is Outstanding! I was very surprised when I looked out into the shop & seen the tech using a hand torque wrench!!! Very impressive, I've never seen a auto repair shop use one before, talk about quality! They offer a nice clean waiting area with vending machines.

Try to continue to go here for tires and work... sometimes it's OK, this time miserable... 1 week I had dropped my car off from Thursday to Monday for multiple inspections and work... was suppsed to check out struts etc, breaks, and standard maintenance like oil change and rotate tires. Call on Friday morning said $3000+ for all the work wich was way over kill, the guy doing the inspections basically told the guy calling me I need all the ''miles stone stuff and said the front end need all replaced.. which was totally obnoxious... finally got to talk to the tech to explain what was needed... I already basically knew I need a new strut mount... so we agreed on quick struts that came with new mounts for both sides... they said nothing else was wrong... I was leaving for a long facility trip the fallowing week and had heard some issues with breaks but thye said nothing wrong? So I got the car back and drove it for a day and the passenger front basically locked up and made awful grinding sound.. had to drive it back over an hour to the shop and to be told the caliber is locked up and I'll need all new caliber, rotors and pads.. mind you I just had a huge bill that I put on there card.. but since this new bill was separate they said I was over the limit this time... where as the week before was approved for the full amount...the manager just said "Yeah, it's been a long day here today..." So to fallow up, they inspected and missed the breaks issue, tried to up charge me insanely on stuff that wasn't needed, when I went to help a fellow camper jump there car I found that my hood prop rod was now gone and when I did my own oil change later because I was losing oil quicker than ever before found the used a rubber/plastic washer ony oil pan drain and it had got warm and soft and would lose oil when driving alot! I have a huge work sheet at this store for multiple cars and this type of work is unacceptable when my family and I are at risk. Especially when I basically told them what was wrong and they still screw it all up... and again no help or concern from manager to make my experience better.. they tried to discount the breaks but it wasn't any cheaper than going to an actual mechanic shop... the reason I had them do it all was cause the tires need rotated and we were out of town for a few days so hoped they would just get it all done cause I don't have time most weeks to leave the car because it is a work vehicle... will NOT let them do any work in the future!

Hunter worked on my car, I had a very small leak that took some time to find but he repaired it. Hunter was very kind and sweet, I will only be using Belle Tire for all my tire and repair needs. I wanted to add that it was FREE, other places charge anywhere from $15 to $25 to fix a flat. Or even to che k for a flat. You want awesome service with a respectable man go see Belle Tire and ask for Hunter.